- Protect recovery information
- Verify before you approve
- Separate access layers
Protect recovery information
A recovery phrase can provide control over a wallet. It should not be stored in screenshots, cloud notes, email drafts or chat messages. Anyone who obtains it may be able to access the wallet.
Keep recovery information offline, private and protected from physical damage. Never provide it to a person claiming to be customer support.
Verify before you approve
Check the destination address, network and amount before confirming a transaction. Malware and copied-address attacks can change information between copying and pasting.
Use official bookmarks for frequently visited services, and be cautious with urgent links sent through groups or direct messages.
Separate access layers
Use unique passwords, enable available account-protection features and avoid reusing the same credentials across unrelated websites.
Security improves when a single compromised password cannot unlock every account you use.
Common questions about this topic
Should a recovery phrase ever be shared with support?
No. A legitimate support conversation should never require your recovery phrase, private key or other information that controls a wallet.
What should be checked before sending Bitcoin?
Verify the destination address, network, amount and source of any link before approving a transaction.
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